Shipping and Delivery

We aim to deliver your order quickly, safely and without hassle. Below you will find information about our shipping and delivery conditions.

Delivery areas

We deliver within the European Union and to Norway. Delivery times, shipping costs and conditions may vary depending on the delivery address.

Delivery times

We ship orders as quickly as possible.

Estimated delivery time is normally 2–5 business days from dispatch.
During periods of high demand, promotional campaigns or public holidays, delivery times may be longer.

Delivery times are estimates unless otherwise stated.

Shipping costs

Applicable shipping costs are always clearly displayed at checkout before you complete your purchase.

Free shipping is only offered in connection with specific promotions or subscription offers and will be clearly stated.

Shipping method

We use established shipping and logistics partners to ensure safe and traceable delivery.

The delivery method depends on the size and weight of the order and is typically home delivery or delivery to a designated pickup point.

Order confirmation and tracking

After placing your order, you will receive an order confirmation by email.

Once your order has been shipped, you will receive a shipping confirmation including tracking information, where provided by the shipping carrier.

Unclaimed shipments

If a shipment is not collected or is returned to us due to non-collection or refusal of delivery, we reserve the right to deduct the actual costs incurred for shipping and handling from any refund.

This does not apply where the failure to deliver is due to our error.

Damaged or incorrect deliveries

If your delivery is damaged upon arrival, please document the damage and contact us as soon as possible.

If you receive an incorrect product, please contact us and we will assist you in resolving the issue promptly.

Address information

You are responsible for ensuring that the delivery information provided at checkout is correct and complete.

Additional costs or delays caused by incorrect or incomplete address details are the responsibility of the customer.

Delivery delays

Occasionally, delivery delays may occur due to circumstances beyond our control, such as delays caused by shipping providers or unforeseen events.

In such cases, we are happy to assist you with tracking your shipment but cannot be held responsible for delays outside our control.